Privacy Policy

1. Introduction

NeutralInfoConfluence ("we," "our," or "us") is dedicated to maintaining your privacy. This Privacy Policy details how your data is collected, utilized, disclosed, and protected when you visit our website neutralinfoconfluence.sbs or utilize our yacht charter services.

By utilizing our services, you are giving your agreement to the data handling practices specified in this policy. The policy adheres to pertinent privacy legislations including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws in Canada.

2. Information We Collect

2.1 Personal Information

We gather personal data that you willingly supply to us when you:

• Reserve a yacht charter
• Reach out to us via our website or by telephone
• Enroll for our newsletter
• Complete forms on our website
• Engage in surveys or partake in promotional events

This data may comprise:

• Your name and methods of contact such as email, telephone number, and postal address
• Monetary information (handled securely through external services)
• Requirements and preferences related to your yacht charter
• Details of an emergency contact
• Information regarding dietary restrictions or health-related details (if voluntarily provided)

2.2 Automatically Collected Information

As you navigate our website, we automatically amass specific details regarding your device and how you use our website:

• IP addresses and location data
• The kind and version of the web browser you use
• Visited web pages and the amount of time spent on our portal
• URLs of referring webpages
• Information about your device (model, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

Cookies and parallel tracking tools are used to improve your online experience with us. These instruments are used by us to:

• Retain your custom settings
• Analyze our website’s usage and its performance
• Deliver tailored content
• Enhance the services we offer

Preferences related to cookies can be managed through your web browser's settings or via our cookie consent platform.

3. How We Use Your Information

The information we collect is utilized for:

• Service Provision: To administer yacht charter services, handle reservations, and communicate with you regarding your booking
• Client Support: To reply to your queries and provide help
• Financial Transactions: To process payments and oversee financial records
• Safety and Security: To guarantee the integrity of our operations and safeguard against deceitful practices
• Promotion: To disseminate marketing materials and updates to you (with your permission)
• Enhancement of Website: To examine patterns of use and augment the functionality of our website
• Adherence to Law: To comply with relevant laws and regulations

4. Information Sharing and Disclosure

Your personal data is neither sold, traded, nor rented to external parties. It may be revealed under these circumstances:

4.1 Collaborating Service Providers

Your information might be shared with trusted third-party collaborators who help us with a range of services including payment processing, website upkeep, electronic marketing, analytical assessments, and client communication support.

4.2 Legal Obligations

Your data could be disclosed when obliged by law or as a response to legal processes, judicial orders, urgency situations, or probes into suspected fraudulent or illicit activities.

4.3 Business Transactions

If there is a corporate merger, acquisition, or asset sale, your information might undergo transfer as a segment of that transaction.

5. Data Security

To safeguard your personal data from unauthorized intrusion, modification, release, or obliteration, we have established suitable secure measures. These precautions include data encryption, secure servers, controlled access, frequent evaluations, and education for our staff.

However, no data transmission method or electronic storage medium can be guaranteed as entirely secure. As such, we cannot ensure the absolute security of your data.

6. Data Retention

Your personal data is maintained only for as long as necessary to fulfill the purposes it was gathered for or as mandated by law. Typical storage durations include:

• Charter reservations: 7 years (for tax/legal reasons)
• Marketing communications: until opting out or account deletion
• Site analytics: 26 months
• Customer assistance: 3 years post the last interaction

7. Your Rights and Choices

You are entitled to rights such as accessing, amending, or erasing your data (subject to legal constraints), as well as data portability, marketing opt-out, and cookie control. To exercise these rights, please contact us using the provided details below.

8. Third-Party Services

8.1 Google Analytics

We employ Google Analytics for insights into website utilization. Google Analytics opt-out option is available via their opt-out browser add-on.

8.2 Social Networking Platforms

Links to external social media platforms may be present on our site, each governed by its own privacy policy.

8.3 Financial Transaction Processors

Transaction processing is managed by third parties that are compliant with PCI DSS standards.

9. International Data Transfers

Your data may be relocated to and processed in foreign territories other than Spain. We implement adequate safety measures in line with the relevant privacy laws for such transfers.

10. Children’s Privacy

Our offerings are not targeted towards individuals under the age of 13, and we do not intentionally collect their personal data. Should it come to your knowledge that a minor has provided personal details, please reach out to us swiftly.

11. Privacy Policy Updates

This Privacy Policy is subject to modifications with changes in our procedures or legal stipulations. We will inform you of updates through the posting of the revised policy, emailing registered clientele, or showing a notification on our webpage. Ongoing usage of our services post the effective date suggests you accept the updates.

12. Contact Us

For inquiries concerning this Privacy Policy or our data management practices, kindly get in touch with us:

13. Compliance with Google Ads User Consent Policy

We comply with Google Ads user consent policies. Changes to your cookie or tracking preferences can be made at any time through our cookie settings.